Privacy Policy
Privacy Policy
RowanBrae Historic Guest House
Last updated: 17 August 2025
Contact
284 Great Western Highway, Blackheath NSW 2785
📧 RowanBrae1890@gmail.com
đź“ž 0405 688 927
RowanBrae Historic Guest House (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store, and disclose your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
• Name, address, email address, and phone number
• Payment information, including credit card details (processed securely)
• Booking details (dates of stay, room preferences, special requests)
• Identification information where required by law (e.g., passport/driver licence)
• Communications with us (email, phone, forms)
• CCTV footage in common areas for safety and security
• Website usage data (cookies/analytics)
2. How We Use Your Information
• Process and confirm bookings and payments
• Provide accommodation and related services
• Communicate about your reservation, stay, or feedback
• Ensure property safety/security (including CCTV)
• Meet legal and regulatory obligations
• Improve our services, website, and guest experience
We do not sell, rent, or trade your personal information.
3. Disclosure of Information
We may disclose personal information to:
• Service providers (payment processors, booking platforms, IT support) only as needed
• Law enforcement/regulators where required by law
• Debt recovery services for unpaid charges
4. Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure, including secure payment systems and restricted staff access. No internet transmission is completely secure; information is provided at your own risk.
5. Access & Correction
You can request access to, or correction of, your personal information by contacting us:
📧 RowanBrae1890@gmail.com | 📞 0405 688 927 | 📍 284 Great Western Highway, Blackheath NSW 2785
We will respond in accordance with the Privacy Act.
6. Retention of Data
We retain personal information only as long as necessary for the purposes collected or as required by law. Payment details are not stored beyond what is necessary to process bookings and secure applicable charges under our Terms of Stay.
7. Cookies & Website Usage
Our website may use cookies and analytics to improve functionality and performance. You can adjust your browser to refuse cookies; some features may not function properly as a result.
8. International Guests & Third-Party Platforms
If you book via third-party platforms (e.g., Airbnb, Booking.com, Expedia), your information may be processed overseas under those platforms’ privacy policies. Please review their policies directly.
9. Complaints
If you have a privacy concern, contact us first at RowanBrae1890@gmail.com or 0405 688 927. We’ll investigate and respond. If you’re not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).
10. Updates to this Policy
We may update this Privacy Policy from time to time. The latest version will be published on our website and is effective upon posting.