Terms and Conditions
Terms and Conditions
Welcome to RowanBrae Historic Guest House
These terms and conditions outline the rules and regulations for the use of RowanBrae Historic Guest House’s website and apply to all guest bookings.
By accessing this website and/or booking accommodation, we assume you accept these terms and conditions. Do not continue to use RowanBrae Historic Guest House if you do not agree to all of the terms and conditions stated on this page.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and/or booking accommodation in compliance with the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to RowanBrae Historic Guest House. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves.
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Website Use & Content
License
Unless otherwise stated, RowanBrae Historic Guest House and/or its licensors own the intellectual property rights for all material on this website. All intellectual property rights are reserved. You may access this for your own personal use, subject to restrictions set out in these terms and conditions.
You must not:
• Republish material from RowanBrae Historic Guest House
• Sell, rent or sub-license material from RowanBrae Historic Guest House
• Reproduce, duplicate or copy material from RowanBrae Historic Guest House
• Redistribute content from RowanBrae Historic Guest House
Comments
Parts of this website may offer an opportunity for users to post and exchange opinions and information. RowanBrae Historic Guest House does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of RowanBrae Historic Guest House, its agents and/or affiliates.
To the extent permitted by law, RowanBrae Historic Guest House shall not be liable for Comments or for any damages caused and/or suffered as a result of Comments appearing on this website.
We reserve the right to monitor and remove any Comments deemed inappropriate, offensive, or in breach of these Terms and Conditions.
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Hyperlinking to Our Content
The following organizations may link to our website without prior written approval: government agencies, search engines, news organizations, and online directory distributors. Links must not be deceptive, falsely imply sponsorship, or misrepresent RowanBrae Historic Guest House.
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iFrames
Without prior approval and written permission, you may not create frames around our web pages that alter the visual presentation or appearance of our website.
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Reservation of Rights
We reserve the right to request that you remove any link to our website. We may amend these terms and conditions at any time.
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Disclaimer
To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and its use. Nothing in this disclaimer will limit or exclude liability for death or personal injury caused by negligence, fraud, or any liability not permitted to be excluded by law.
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Guest Terms of Stay – RowanBrae Historic Guest House
In addition to the website terms above, the following apply to all bookings and stays at RowanBrae Historic Guest House:
1. Booking & Payment
• By booking, guests accept these Terms of Stay.
• A valid credit card is required at booking and may be charged for applicable fees (including damages, theft, call-out fees, or unpaid balances).
2. Check-In / Check-Out
• Check-in is from [insert time]. Check-out is by [insert time].
• Early check-in/late check-out may incur additional fees.
3. After-Hours Assistance & Call-Out Fees
• After-hours assistance is available in emergencies.
• A $250 call-out fee applies when staff are required to attend the property outside of reception hours and the facilities (including but not limited to key safes, lighting, heating, or appliances) are found to be in full working order.
• This fee will be automatically charged to the guest’s credit card on file.
• Management may, at its sole discretion, waive this fee as a goodwill gesture.
4. Accessibility
• RowanBrae Historic Guest House is a heritage property and is not wheelchair accessible. It is not advertised as ambulant-accessible. Guests requiring accessible accommodation should consider this before booking.
5. Behaviour, Damage & Theft
• Guests must treat staff, other guests, and the property with respect. Aggressive, abusive, or disruptive behaviour may result in removal without refund.
• Guests are responsible for any damage, theft, or loss caused during their stay.
• Management reserves the right, at its sole discretion, to determine the cost of repair, replacement, or additional cleaning required and to charge these costs directly to the nominated credit card on file.
• Guests will be notified in writing of any such charges, along with a summary of the reasons and associated costs.
6. Liability & Waiver of Claims
• Guests acknowledge that RowanBrae Historic Guest House is a heritage property with unique features and accept responsibility for their own safety during their stay.
• By booking, guests waive any right to make claims against the property, its owners, or staff for injury, loss, or damage arising from their stay, except where liability cannot be excluded by law.
• Guests are responsible for securing their own personal belongings. Management is not liable for loss, theft, or damage to personal property.
7. Cancellations & Refunds
• Cancellations made more than 7 days prior to the scheduled arrival date will receive a refund, minus an administration fee of [insert fee if applicable].
• Cancellations made within 7 days of the scheduled arrival date are non-refundable, and the full booking amount will be charged.
• No-shows or early departures are treated as cancellations within 7 days and are non-refundable.
8. Smoking Policy
• RowanBrae Historic Guest House is a strictly non-smoking property, including all guest rooms and common areas.
• Smoking inside will incur a minimum cleaning fee of $350 charged to the credit card on file.
9. Alcohol & Drug Policy
• Guests may consume alcohol responsibly on the premises.
• The use of illegal drugs or substances is strictly prohibited and will result in immediate eviction without refund and may be reported to authorities.
10. Pets
• Pets are not permitted unless specifically agreed in writing at the time of booking.
• Any unauthorised animals found on the property may result in a minimum cleaning/damage fee of $250.
11. Noise & Disturbance
• Quiet hours are between 10:00 PM and 7:00 AM.
• Excessive noise or disruptive behaviour affecting other guests or neighbours may result in eviction without refund.
12. Maximum Occupancy
• Each room has a stated maximum occupancy. Exceeding this without approval is a breach of these Terms and may result in eviction or additional charges.
13. Force Majeure
• RowanBrae Historic Guest House is not liable for failure to provide accommodation or services due to circumstances beyond its control (including natural disasters, government restrictions, or power outages).
• In such cases, refunds or credits will be considered at management’s discretion.